Public institutions are entities that include several facilities providing health care or social services. For example, an institution may group together several hospitals. However, it is not always easy to determine the institution with which certain facilities are affiliated. As a result, when users files a complaint, it may not be immediately clear who they should contact.
Which Commissioner office should you go to if you are dissatisfied with an ambulance ride? To whom should you report the poor quality of food at a seniors’ residence?