CAAP sur le bail
Rent increase, cost for services, quality and regularity of care, renewal or termination of the lease : the CAAP can inform, help and accompany the tenants of a Private Senior’s Residence in their search for winning solutions.
What is a Private Senior’s Residence
Commonly referred to as a PSR and intended for retired independent and semi-independent seniors aged 65 and over. This residential complex rents rooms and units and offers different services such as meals, housekeeping and provides care.
Good to know : in Quebec, the trade name PSR can only be used by an owner having a conformity certificate which guarantee that the residence complies to certain safety requirements and provides quality services.
What are your rights as a resident in a PSR ?
As a tenant in a private senior’s residence you have rights that protect you :
- The right to be treated with courtesy, dignity, and respect by both the management and the staff of the PSR
- Be able to move freely in your rental unit and common areas
- Have a well maintained unit and repaired when needed
- Provide a safe and secure living environment
- The right to receive all care and services outlined in your lease
- Benefit of quality health and care services that complies with de government certification
Do I have to comply in signing a lease in order to stay in a PSR?
A lease in a PSR is more than a simple formality, it’s a contract that defines most of your rights and responsibilities. Also it outlines the services that will be provided to you. Therefore, your signature is required.
A PSR lease includes three documents :
- The lease
- Annex 6 which details the services and costs
- Internal regulations of the PSR
For additional information
Accompanying a renter of a PSR
- Understanding your rights and obligations as a resident in a PSR
- Your options according to your situation
- Other resources at your disposal
- Recognizing and enforcing the respect of your rights
- Organising a meeting with the manager of the PSR in order to reach an agreement
- Planning a conciliation meeting or a hearing before the Administrative Tribunal of Housing.
Struggling with a problematic situation in a PSR ?
Whatever the motive of dissatisfaction, it is important to let your close relatives be aware of the situation in order to remedy it.
A negotiated agreement between you and the PSR management.
A conciliation at the Administrative Tribunal of Housing between you and the PSR.
If no agreement was reached between the two parties, a hearing before the Administrative Tribunal of Housing is possible.
Complaint regarding the quality of services
For additional information
Need support ?
If you need assistance the CAAP can accompany you through the process that you choose.
