Assistance and support
File a complaint in the public Health-care
Receive a professional accompaniment when reporting a troubling situation or report a problem that a third party has experienced in the Abitibi-Temiscamingue region.
Our services are free and confidential!
File an individual complaint
With our vast expertise, insight and knowledge of the Health and social services network, the CAAP-AT is able to :
- Support, assist and accompany you in the entire process
- Advise and promote conciliation methods
- Inform you about your rights and the complaints procedure.
- Clarify your situation, expectations and the subject of your complaint.
- Guide and help draft your complaint.
- Help you select all essential documents needed for your request.
- Accompany you to meetings held as a part of the complaint handling process.
- Assure the necessary follow up with you.
Report a problem in the public Health-care
Reporting a problem experienced by a third party or by multiple people will allow to shed light on a particular issue. It can also permit a person who cannot normally complain, considering her status or position, to do so, and report a troubling situation.
If desired, this person can remain nameless.
