CAAP
Abitibi-Témiscamingue

Centre d’assistance et d’accompagnement aux plaintes

The dissatisfactions experienced within the Health and social services network and welfare services must be stated. In that sense, a complaint must be filed and considered as a constructive approach since a user is exercising his rights and at the same time helping improve the quality of Health-care.

Mandate

We assist any user in the proceedings to file a complaint concerning establishments or organizations in the Health and social services network and welfare services.

Our objective is to ensure that the user’s rights has been respected. To do so, the CAAP-AT informs, advises and offers direct assistance throughout the recourse.

Our rôle isn’t to deal with your complaint but accompany you throughout the whole examination process.

Learn more about our services

Sectors

Hospital centers (CH)

Ambulance services

Physical rehabilitation centers

Rehabilitation centers for the intellectually handicapped

Centers for addiction rehabilitation

Local Community Health Centres (CLSC)

Child and youth protection center

Community organizations

Foster family

Family resources

Intermediate resources

Long-term care facilities

Private Seniors Residence

See all the establishments

APPROCHE

Le CAAP-AT est un organisme communautaire indépendant qui :

Facilite la communication et la conciliation avec les intervenants durant le processus.
Favorise un rapport plus égalitaire entre les usagers et le réseau.
Instaure chez l’usager le sentiment d’être épaulé et guidé afin qu’il se sente pleinement entendu.

Values

To listen

Respect

Professionalism

Transparency

History

Together to improve the quality of service since 1993

1986
Provincial tour of the Rochon Commission highlighting the need for a neutral and impartial organization to assist and accompany the users of the Health and Social Services network and Welfare Services in their efforts to file a complaint.
1993
Adoption of the law 120 of the Ministry of Health and social services and of the article 54 formalising the implementation of 16 collaborating organizations within each region of Québec. The Ministry designated them as community organizations to assist and accompany users who wich to file a complaint as so recommended by our godfather « Le Sourire de Martin inc. »
1994
Our organization receives it’s own corporate name which confirms it’s independence of action.
1995
Provincial regrouping of Communaty Organizations of Assistance and Accompaniment (RPOCAA) to enhance collaboration and exchange in a concerted way.
1999
Adoption of a common name for all these organizations to be recognised as Centre d’Assistance et d’Accompagnement aux Plaintes (CAAP).
2007
The RPOCAA becomes la Fédération des Centres d’Assistance et d’Accompagnement aux Plaintes (FCAAP) and regroups today several regions of Quebec.