Centre d’assistance et d’accompagnement aux plaintes 
Abitibi-Témiscamingue

« Thank you for your time and for listening.... Great work in drafting my complaint ! »

« I would like to thank you for your time spent on drafting my complaint and also for listening and respecting my choice of words in describing the events that I’ve been through in my life with my mother and the medical staff. You showed empathy and understanding without any jugdement and for that I consider myself privileged for having your help. It was liberating to voice the events in a letter and pursue my grieving process. It also help increase awareness for the medical staff in understanding what a person is going through when a loved one is living in sickness and to ask themselves « did I do everything in my power to help the patient or could I’ve done more ? » We’re incredibibly lucky to have access to your services in order to enforce our rights. Words cannot express how greateful I am. Keep up the good work and thank you again ! »

« Je te souhaite tout le bonheur du monde très sincèrement. Passe une vie longue et heureuse. Je te remercie. »

« Je voulais te dire un gros merci, car je n’aurais jamais été capable d’écrire la lettre aussi bien! »

« Thanks so much! You summed up the situation so well. I’m very happy with the letter you drafted... it is is perfect! »

« Je voudrais vous dire que vous faites un excellent travail. Vous résumez très bien la situation. Je vous remercie pour toute votre aide, je l’apprécie vraiment. »