Centre d’assistance et d’accompagnement aux plaintes 
Abitibi-Témiscamingue

« Thank you for your time and for listening.... Great work in drafting my complaint ! »

« Tu es quelqu’un d’incroyable, sérieusement incroyable (ce n’est pas sarcastique). Tu as un talent pour l’écriture. Tu devrais écrire un roman. Je te remercie de ton aide et de ton soutien. »

« The written letter described perfectly my experience and the purpose of my complaint. Thank you for listening and for the attention you brought to my request and the drafting work. »

« You may not be aware that you make such a difference in so many people’s life. I find it hard to understand that we have to take such measures so we can be heard and obtain a follow up before it’s to late. I was lucky to come across your service. The letters were professionnal and I was able to obtain a quick return after having so many closed doors. »

« Thanks so much! You summed up the situation so well. I’m very happy with the letter you drafted... it is is perfect! »

« I would like to thank you for your time spent on drafting my complaint and also for listening and respecting my choice of words in describing the events that I’ve been through in my life with my mother and the medical staff. You showed empathy and understanding without any jugdement and for that I consider myself privileged for having your help. It was liberating to voice the events in a letter and pursue my grieving process. It also help increase awareness for the medical staff in understanding what a person is going through when a loved one is living in sickness and to ask themselves « did I do everything in my power to help the patient or could I’ve done more ? » We’re incredibibly lucky to have access to your services in order to enforce our rights. Words cannot express how greateful I am. Keep up the good work and thank you again ! »