« You may not be aware that you make such a difference in so many people’s life. I find it hard to understand that we have to take such measures so we can be heard and obtain a follow up before it’s to late. I was lucky to come across your service. The letters were professionnal and I was able to obtain a quick return after having so many closed doors. »
Centre d’assistance et d’accompagnement aux plaintes
Abitibi-Témiscamingue
The CAAP-AT assist users that are dissatisfied with services that they have received or should have received in the Health and social services network and welfare services as well as residents in a Private Senior’s Residences (PSR).
Discover what the CAAP can do for you
Present in the 5 RCMs of the region
Témiscamingue • Rouyn-Noranda
West Abitibi • Abitibi • Vallée-de-l’Or
Support services from CAAP-AT
Complaint examination process
Discover how to file a complaint in the health and social services network and welfare services.
To learn more click on the link
CAAP
sur le bailWe accompany people who live in private seniors’ residences and family members in respect of their rights and obligations.
Click here for more information
Group information session
Remain aware of your rights, obligations and recourse in the health and social services network through our group presentation.
To learn more click on the link
Report or file a complaint
in the public health network
TESTIMONIES
RESSOURCES
INSTITUTIONS
See the various institutions in which we can intervene in Abitibi-Témicamingue.
Network institutionsUseful links
Discover the resources at your disposal and
the listing of all the other CAAP in each Quebec region.
Deepen my research
Accédez facilement aux informations sur les établissements et les ressources disponibles.
Latest news
Litige sur le bail en résidence privée pour aînés (RPA)
En cours de bail, il peut survenir des désaccords entre un locataire et sa résidence. Le CAAP est là pour aider la personne aînée et ses proches.
Un organisme indépendant du RSSS
Le CAAP est un organisme communautaire, financé par le ministère de la Santé et des Services sociaux.
Les commissariats aux plaintes et à la qualité des services
Un commissariat aux plaintes et à la qualité des services, c’est un peu un « comptoir des plaintes ».
Take
action
Contact our complaints advisor at the CAAP who will help you find answers that suits your needs.
Contact us
Become
a member
Join an influential network in Abitibi-Témiscamingue by becoming a member of the CAAP. Together we can make a difference in que quality of care !
Become a member of the CAAP-AT